An EU supplier of goods into the Irish market has a number of long-standing customers for its products.
The supplier issues regular invoices to its Irish customers and payment usually occurs on time and has never needed to use the services of a debt recovery firm before.
However, one of their long-standing customers has not paid in three months and their unpaid invoices are amounting to €12,000. Initially, the supplier is unconcerned because this is a long-standing customer so payment is still expected.
After four months the supplier begins additional correspondence with the customer in an effort to get paid or agree a payment plan. The supplier receives promises of payment but the debt, which now stands at €16,000, remains unpaid.
After six months the supplier suspends the account while continuing to communicate and negotiate with the customer to get paid. The debt now stands at €18,000.
Finally, the supplier is completely exasperated with the customer and wants a solution and seeks our debt recovery services to help collect the debt.
The supplier instructs us to issue a demand letter to the debtor giving the debtor seven days to pay.
Losing patience and money, the debtor contacts us to have a legal demand letter issued to the debtor.
The debtor responds to our letter and negotiations begin, resulting in payment of a €10,000 lump sum payment and a payment plan to recover the remaining money.